Privacy Policy

Rapidialer by Botcadence ("Rapidialer," "we," "us") respects your privacy. This policy describes how we handle information when you visit https://rapidialer.com or use the Rapidialer application.

Information we collect

• Account details you provide (such as name, email, and organization information) when you sign up or invite teammates.
• Product usage data needed to operate calling, lists, scripts, billing, and support, such as call history metadata you create in the app.
• Technical logs (IP address, browser type, approximate location derived from IP) used for security, reliability, and abuse prevention.
• Payment-related information processed by our payment provider; we do not store full card numbers on Rapidialer servers.

Data stored for your organization

When your team uses Rapidialer, we store the following on its behalf:

• Lead and contact data you import or enter: names, phone numbers, email addresses, company and custom CSV fields, pipeline stage, notes, follow-ups, and lead activity.
• Call records: the numbers dialed and used as caller ID, the agent, start time, duration, outcome, and wrap-up notes.
• Call recordings: when recording is turned on, Twilio records the call in your Twilio account. Rapidialer stores a reference to the recording and streams the audio from Twilio when a teammate plays it; it does not keep its own copy.
• Do Not Call list: phone numbers added to your organization's list, with who added them and why, so calls to them are blocked.
• Twilio credentials you connect (the auth token is stored encrypted), used to place calls and manage numbers on your Twilio account.

How we use information

We use information to provide and improve Rapidialer, authenticate users, process subscriptions, send transactional email (verification, invites, password reset), and comply with legal obligations.

Sharing

We do not sell personal information. We share data with service providers who help us run the product (for example hosting, email, and payments) under appropriate agreements, and when required by law.

Twilio and your telephony data

Rapidialer connects to your Twilio account at your direction. Voice traffic and Twilio billing are governed by your agreement with Twilio. Store credentials securely and revoke access if you stop using Rapidialer.

Chrome extension

If you install the Rapidialer Dialer Chrome extension, it stores your authenticated Rapidialer session locally in Chrome so it can keep you signed in. The extension sends the phone number you choose, call metadata, and authenticated requests to Rapidialer and Twilio to place and record the call. It requests microphone access only when you start a call; microphone audio is used for the live call and is not used for browsing analytics. The extension does not read webpage content or browsing history.

Contact

Privacy questions: connect@rapidialer.com